SHIPPING TERMS AND CONDITIONS
We always ship orders after payment confirmation, in addition, we have order output control parameters based on the quantity of items.
Shipping costs are always charged to the customer.
All shipping rates are divided by geographical areas.
Each shipping rates are calculated based on the volumetric weight and the country of destination of the order.
For shipments to destinations outside Europe, customs fees and duties may be applied depending on the regulations in force in the country of destination.
For more information, please contact the local customs office in charge of the country of destination.
Attention delivery times are intended from the moment the courier pickup the goods.
The shipping costs may vary depending on the time period, and the cost calculation is based on volumetric weight rather than kg weight.
Does the carrier tell me the time and date of delivery?
No. The agency has no obligation to contact to inform the delivery, however, most carriers have systems that warn by SMS & Email the estimated time of arrival. Below are the delivery times from the moment the courier pickup the goods.
EUROPE ECONOMY – DELIVERY WITHIN 3-5 DAYS
EUROPE EXPRESS – DELIVERY WITHIN 2-3 DAYS
WORLD EXPRESS SERVICE – DELIVERY WITHIN 3-5 DAYS
What happens if I’m not at my company or at home when the delivery man arrives?
If at the time of delivery of your order you are not at your company/address, it will be delivered again on the next business day.
Therefore, up to 2 attempts. The carrier will contact you, the post office, leave notice at the destination for pick-up at the nearest post office, with a maximum period of 10 days available for pick-up or return of the goods at the origin.
For destinations in the European Union, the carrier will do everything possible to make the delivery or set a time. If delivery is not possible, the packaging will be returned to our warehouse.
Is there a minimum order value in lavishfashionboutique.com?
Yes, an order must be placed with a minimum value of €5.
When will my order be shipped? What is the preparation and delivery of the order time?
Our goal is to send all orders on the same day. The order is prepared in logistics regularly within 24-72 working hours of receipt of payment and delivered according to the shipping standards of our carriers, depending on the delivery areas that may take from 2 days to 5 working days.
What happens if the recipient is absent at the time of delivery?
With DHL, the courier will try to deliver 3 times or take the order to a collection point where the recipient can pick it up. All couriers, in case of non-delivery, leave a notice to the recipient with instructions on how to proceed for the collection of the package and notify B2B GRIFFATI for any rescheduling of the delivery, stock or return. In this case, you will be contacted directly by our customer service to provide delivery instructions.
Which carrier is used to ship my order?
We entrust our shipments to accredited couriers such as DHL or GLS.
Is it possible to track my order?
Yes, we have an online tracking system. In the login area on our website, you will be able to see if the order has been shipped and the tracking number should be checked with the carrier.
What to do if the order becomes customs in the destination country?
For shipments outside the EU:
After sending the order, Lavishfashionboutique.com is not responsible for any customs fees that are applied in the country of destination of the order. If the order is retained in customs in the destination country the recipient will receive a notice to pick up the order.
The fees applied are always decree of law applied in the country of destination, in this way it will be the entire responsibility of the final customer to pay these same fees.
Which couriers do we ship to?
The list of available countries is shown at checkout when placing your order. Please make sure to select your country during the purchase process.
We’re continuously working to expand our shipping coverage—thank you for your support!
What happens if the recipient is absent at the time of delivery?
With DHL, the courier will try to deliver 3 times or take the order to a collection point where the recipient can pick it up. All couriers, in case of non-delivery, leave a notice to the recipient with instructions on how to proceed for the collection.