Terms & Conditions / Terms of Use

1. Introduction

Welcome to Lavish Fashion Boutique.

These Terms & Conditions govern access to and use of the website https://lavishfashionboutique.com and the purchase of products through this website.

By accessing this website and/or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our:

  • Shipping Policy
  • Refund & Returns Policy
  • Privacy Policy
  • Cookie Policy, where applicable

If you do not agree with these Terms, you should not use this website.

2. Seller Information

This website is operated by Lavish Fashion Boutique.

Business information:

  • Business/Store Name: Lavish Fashion Boutique
  • VAT / Tax Number: 225091062
  • Registered / financial address: Lisboa, Portugal
  • Email: [email protected]
  • Phone: +351 928 264 080

If you would like, you may replace “financial address” with your exact registered business wording after confirmation from your accountant.

3. Scope

These Terms & Conditions apply to all visitors, users, and customers of lavishfashionboutique.com, and to all orders placed through the website.

They govern:

  • website use
  • product information
  • order placement
  • payment
  • shipping and delivery
  • returns and refunds
  • liability
  • applicable law

4. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

  • you are legally capable of entering into binding contracts
  • the information you provide is accurate, complete, and current
  • you are using the website in compliance with applicable law

We reserve the right to refuse service, suspend accounts, or cancel orders where there is misuse, fraud suspicion, or breach of these Terms.

5. Products and Availability

We make every reasonable effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date.

However:

  • product colours may vary slightly depending on screen settings
  • availability may change without notice
  • some items may become unavailable after an order is placed

If an item becomes unavailable after your order is submitted, we will contact you and offer an appropriate solution, such as:

  • refund
  • cancellation
  • replacement where suitable

We reserve the right to withdraw or modify products offered on the website at any time.

6. Orders

To place an order, the customer must follow the checkout process and provide all required information.

By submitting an order, you confirm that:

  • all data provided is correct
  • you are authorized to use the chosen payment method
  • you accept these Terms & Conditions

An order is only considered accepted when payment is successfully confirmed and the order is approved for processing.

We reserve the right to refuse or cancel an order in cases including, but not limited to:

  • product unavailability
  • pricing or description errors
  • suspected fraud
  • payment failure
  • incomplete or incorrect customer information

If we cancel an order after payment has been received, the amount paid will be refunded.

7. Prices

All prices shown on the website are displayed in Euro (€).

Unless otherwise stated, prices include applicable taxes required by law.

We reserve the right to update prices at any time. However, the price charged for an order will be the price displayed at the time the order is placed and paid, except in cases of obvious pricing or publication errors.

If a pricing error is identified after an order is placed, we will contact the customer before proceeding.

8. Payment Methods

Available payment methods are shown at checkout and may include, depending on availability:

  • credit/debit card
  • ATM / Multibanco reference
  • bank transfer
  • PayPal
  • other supported payment methods displayed on the website

Orders will only be processed after successful payment confirmation, where applicable.

We reserve the right to verify payment details and to refuse or cancel transactions where fraud or unauthorized use is suspected.

9. Shipping and Delivery

We offer free shipping on orders where stated on the website.

Orders are typically processed within 1–5 business days after payment confirmation.

Estimated delivery for most European destinations is usually 8–25 business days total, including processing and transit.

Delivery times are estimates only and may vary depending on:

  • destination country
  • product type
  • warehouse handling
  • shipping partner availability
  • customs procedures
  • weather, holidays, and peak periods

The final shipping carrier is selected after purchase based on the item ordered, warehouse availability, destination, parcel characteristics, and logistics conditions.

Tracking details are provided after dispatch where available.

For more information, please consult our Shipping Policy.

Where no specific delivery period is separately agreed, Portuguese/EU consumer rules on distance selling apply.

10. Incorrect Address / Failed Delivery

Customers are responsible for ensuring that the shipping address and contact details entered at checkout are correct and complete.

If an order cannot be delivered, is returned, or requires re-shipment because of:

  • an incorrect address
  • incomplete delivery information
  • failed delivery attempts
  • failure to collect the parcel
  • refusal of delivery without prior agreement

additional shipping costs may apply before re-shipment.

11. Returns, Refunds, and Right of Withdrawal

Consumers may have a legal right of withdrawal for distance purchases, generally within 14 calendar days from receiving the goods, subject to applicable legal conditions and exclusions.

Returns for change of mind, damaged items, defective items, or incorrect items are governed by our Refund & Returns Policy.

Certain items may not be eligible for return where legally permitted, including sealed items not suitable for return for health protection or hygiene reasons once unsealed.

Where a product is defective or not in conformity with the contract, the consumer may have rights under the applicable conformity regime in force in Portugal, including the framework established by Decree-Law 84/2021.

For full details, please consult our Refund & Returns Policy.

12. No Direct Exchanges

We do not guarantee direct exchanges unless expressly stated.

Where a customer wishes to replace an item, the matter may be handled through:

  • return and refund, where eligible
  • replacement, where appropriate
  • a new order placed separately

13. Customer Responsibilities

By using this website, you agree:

  • not to misuse the website
  • not to attempt unauthorized access to the website or its systems
  • not to place fraudulent or false orders
  • not to use the website for unlawful or abusive purposes

You are responsible for ensuring that your device, internet connection, and browser settings allow proper access to the website.

14. Intellectual Property

All content on this website, including but not limited to:

  • text
  • branding
  • logos
  • product descriptions
  • graphics
  • images
  • layout and design

is owned by, licensed to, or lawfully used by Lavish Fashion Boutique and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit any part of this website without prior written permission.

15. Website Availability

We aim to keep the website available and functioning correctly at all times, but we do not guarantee uninterrupted or error-free access.

We may suspend, restrict, or modify the website, in whole or in part, for maintenance, updates, technical reasons, or business reasons without prior notice.

16. Limitation of Liability

To the maximum extent permitted by law, Lavish Fashion Boutique shall not be liable for indirect, incidental, or consequential losses arising from the use of the website or delays beyond our reasonable control.

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer law.

This includes, in particular, rights related to:

  • defective goods
  • non-conforming goods
  • statutory withdrawal rights
  • mandatory consumer protection law

17. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection law, including the GDPR and Portuguese implementing legislation.

Older references to Law 67/98 are no longer the correct baseline, since that law was revoked by Law 58/2019.

For more information, please consult our Privacy Policy.

18. Promotional Campaigns and Discounts

Promotions, discounts, vouchers, and special offers:

  • are valid only for the period stated
  • may be limited to available stock
  • may be subject to additional specific conditions
  • cannot be combined unless expressly stated

We reserve the right to modify or end promotions at any time, without affecting completed and valid purchases already accepted under the advertised terms.

19. Force Majeure

We shall not be liable for failure or delay in performing obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

  • natural disasters
  • strikes
  • customs disruption
  • transport interruptions
  • governmental measures
  • cyber incidents
  • pandemic-related restrictions
  • severe weather
  • supply-chain disruption

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

21. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time.

Any changes will be published on this page and will apply from the date of publication.

The version in force at the time of the order will apply to that order.

22. Governing Law and Dispute Resolution

These Terms & Conditions are governed by Portuguese law.

Without prejudice to mandatory consumer rights under applicable law, any disputes relating to the use of this website or purchases made through it shall be subject to the competent courts or legally available consumer dispute resolution mechanisms.

If you sell to EU consumers, you may also wish to include your chosen Livro de Reclamações / alternative dispute resolution wording, depending on your legal setup in Portugal.

23. Contact

For any questions about these Terms & Conditions, please contact:

Lavish Fashion Boutique
Email: [email protected]
Phone: +351 928 264 080
Website: https://lavishfashionboutique.com